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Frequently Asked Questions (FAQs) – FARCI

How can I place an order at FARCI?

Shopping with FARCI is a seamless experience. Simply browse our curated collections, select your desired piece, and click ‘Add to Cart’. Proceed to checkout, provide the necessary details, and finalize your purchase with ease.

Is it necessary to create an account to shop?

No, you may complete your purchase as a guest. However, registering an account grants you exclusive benefits, including order tracking, faster checkouts, and early access to our latest collections.

How do I set up an account?

Creating an account is effortless. Click ‘Register’, fill in the required fields, and you’ll gain access to a more personalized shopping experience.

Can I update my account details after registering?

Certainly. Log into ‘My Account’ to amend your shipping address, billing details, or contact information at any time.

Is my personal information safeguarded?

Absolutely. We uphold the highest standards of privacy and data security. Your personal information remains strictly confidential and is never shared with third parties. For details, refer to our Privacy Policy.

What payment methods does FARCI accept?

We offer secure and convenient payment options, including:
Cash on Delivery (Pakistan only)
Direct Bank Transfer for online transactions.

Which currencies are accepted for payment?

We currently process payments in:
Pakistani Rupees (PKR) for domestic orders

Does FARCI offer international shipping?

Yes, we proudly ship worldwide, ensuring our designs reach you wherever you are.

What are the estimated delivery timelines?

Pakistan: 3-5 business days
International: 7-10 business days
Made-to-Order Pieces: 6-8 weeks

Is same-day delivery available?

At this time, we do not provide same-day delivery services.

Why did an item disappear from my shopping cart?

Adding an item to your cart does not guarantee availability. If another client completes their purchase before you, the item may go out of stock.

Is my order insured during transit?

Yes, all shipments are fully insured against theft or damage while in transit. A signature upon delivery is required to ensure secure receipt.

Can I ship items to multiple addresses in a single order?

Each order is limited to a single delivery address. If you wish to send items to multiple locations, please place separate orders.

Can I modify or cancel my order after it has been placed?

Orders may be altered or canceled within 24 hours of placement, provided they have not yet been processed for shipment. For assistance, kindly contact our support team.

How do I track my order?

Upon completing your purchase, you will receive an Order ID via email. You may use this to track your shipment through our website or reach out to our customer support team for real-time updates.

What is FARCI’s return and exchange policy?

We do not offer refunds or returns. However, if you receive a damaged or incorrect item, we offer an exchange or store credit (excluding shipping fees), provided the issue is reported within 14 days of delivery.

Does FARCI provide repair services?

Yes, we offer complimentary repairs for up to 10 Days from the date of purchase, ensuring the longevity and perfection of your investment.

Are gift cards available at FARCI?

At present, we do not offer gift cards.

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